Alternative Dispute Resolution for Consumer Disputes

In the event of a consumer dispute, the consumer may turn to the following alternative dispute resolution body for consumer disputes:

CIMAAL – Algarve Center for Information, Mediation, and Arbitration of Consumer Disputes. Address: Av. 5 de Outubro, No. 55, Ground Floor, 8000-075 Faro Website: www.consumidoronline.pt

CNIACC – National Center for Information and Arbitration of Consumer Disputes. Address: Faculty of Law, New University of Lisbon, Campolide Campus, 1099-032 Lisbon Website: www.cniacc.pt

For the resolution of consumer disputes arising from services provided online, you may also use the online dispute resolution (ODR) platform, accessible via the website: http://ec.europa.eu/consumers/odr/.

For more information, visit the Consumer Portal at www.consumidor.gov.pt.